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Shipping & Pickup Policy

Click & Collect

You can pickup your My Little Threads order from our Pimpama or Coomera. Pickups are by appointment only. You can arrange this by emailing clothes@mylittlethreads.com.au with your order ID. Once an appointment has been made collection details will be provided.

Pickup & Browse Hours Pimpama:
8:30-6pm Monday – Friday
830-12noon Saturday
No pickups Sundays

Pickup Hours Coomera (Pickup ONLY – Orders must be finalised before pickup):
10am-5pm Monday – Friday
No pickups Saturday
No pickups Sunday

Please select the pickup option during checkout.  Sales that use the pickup option but require posted will be charged a separate Postage & Handling fee.

Free Domestic Shipping Offer

All orders over $100 will be eligible for free domestic shipping!

All domestic orders over $100 will be eligible for free standard domestic shipping. Order processing times still apply on any custom made or made to order items. The free shipping provided is standard shipping through Australia Post. Customers wanting express post will need to contact My Little Threads with their order to arrange a small payment for the express post upgrade. clothes@mylittlethreads.com.au
International customers are not eligible for this offer.

Postage & Handling

Free return shipping provided by PayPalPayPal Return Shipping

To allow customers to shop with confidence. My Little Threads works with PayPal to offer you free return shipping for items that meet our returns criteria. To check your eligibility and activate your free return shipping service please follow the link below. The free return shipping service is run by PayPal and all claims for return shipping refunds are between the customer and PayPal as per the terms & conditions of the service. Afterpay Customers are not eligable for PayPal free return shipping.
https://www.paypal.com/au/webapps/mpp/returns

Turnaround

All orders are usually shipped within 3 business days, Monday – Friday 9am – 5pm. Delays in shipping can occur from time to time, in these cases My Little Threads will contact any customers with affected orders.

Order Tracking

All products are shipped with a tracking # provided by the shipping carrier, we will provide a tracking number on request. In most cases you will receive notification once your order has been shipped.

Shipping Rates

The rate charged for the shipping of your order is based on the weight and size of your products, and your location. Before the order is finalised you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. The shipping rates and services offered to you during checkout are pulled from Australia Post directly. The services available and costs can change at the discretion of Australia Post and are out of the control of My Little Threads.

Shipping Methods

Standard Post with tracking number – 3-10 Business Days – Depending on location. WA, NT, TAS have longer shipping times.

Express Post Australia wide – Next Day in eligable regions  – Depending on location. WA, NT, TAS have longer shipping times.

Registered Post Australia wide – 3-4 Business days

Express International – 3-7 Business Days

Pack & Track International – 3-10 Business Days

You can request an alternative shipping method may result in a higher shipping cost added to your purchase. To do so, please contact us on clothes@mylittlethreads.com.au before placing your order. Postage times are estimates provided by Australia Post and can vary.  New Australia post policies can result in shipping taking much longer. Up to 2 weeks for standard postage.

Shipping of Pre Orders

Pre Orders will be held and shipped when the item becomes available. If an order contains both in stock and pre order items, the whole order will be held until the pre order items become available. Customers can arrange for the in stock items to be posted separately however extra postage will be charged for the preorder items.

Lost Orders

Once an item is posted the package becomes the responsibility of the Carrier and the Customer. Lost, stolen, missing packages will not be replaced if lost, stolen or missing in the care of Australia Post and the Customer. My Little Threads takes great care to ensure all packages are labeled correctly. Returned packages due to incorrect address details being provided will be reposted at the cost of the customer.

Orders Damaged During Transit/Delivery

My Little Threads takes great care to package up your purchase with quality and appropriate packaging. Once your package has been handed over to Australia Post for shipping, My Little Threads is no longer responsible for the goods and any items damaged as a result of Australia Post Handling, Transport or delivery environment is the responsibility of Australia Post and the customer.

Untracked Domestic Postage Option

For select smaller items, customers have the option to select untracked postage within Australia. Selecting this method of postage removes any responsibility of My Little Threads in the event a package is lost or damaged in transit.

Carriers

We use Australia Post